Omnisome allows creating customer satisfaction survey in less than minute.
To create a new survey:
- Open the Omnisome Dashboard
- Click on 'Create a survey'
- Select the survey type you want to create
- Follow the wizard to guide you through the process
After successful survey creation, you will see an embed code that you need to add to your website to display the survey.
The Omnisome survey wizard has three main sections:
- General information
On the right side of the survey, you will see a clickable survey preview. It will help you to ensure that your final survey will be exactly as you want it.
General information section contains the basic information and settings of your survey:
- Survey name and description
- Status (Running by default but you can edit it to Paused or Ended)
- Delay (after how many seconds your survey will be displayed)
- Repeat (after how many days you survey should be repeated for the same customer)
The content section is responsible for the questions and descriptions of the survey.
Here you can adjust the form of an initial satisfaction question and specify follow-up questions.
The default language of the survey is English, but you can change it manually in the content section.
For the follow-up questions (certain survey types), there are three optional questions that can be asked to your customers based on their score:
- Promoter’s question (scored 9-10)
- Passive’s question (scored 7-8)
- Detractor’s question (scored 0-6)
Omnisome recognizes that different customer groups should have different questions to get most valuable feedback from your customers.
The appearance section allows you to change the design of your survey including colors and shapes.
For the premium plan owners, you can remove the Omnisome branding from your surveys. Although, we will appreciate getting recognition from you.
As your survey is ready, click 'Save survey' and you will be redirected to the embed code that you should insert into your website.
It’s time to start understanding your customers
Stop playing guesstimates. With Omnisome, you are building a lean feedback loop with your customers joining the game.