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Managing milestones
Milestones are user-added annotations to the Omnisome surveys. Milestones serve as notes that help you keep track of your progress and annotate important events:
- Product updates
- Feature releases
- Campaigns
- Other activities
Over time, you may forget what caused a spike in your customer satisfaction score. Milestones allow for documenting important activities and events.
All milestones of the survey are displayed on the customer satisfaction score graph.
How to add milestones
To add milestones to your customer satisfaction survey:
- Navigate to survey view
- Expand the Milestone section and click 'Add milestone'
- In the popup window, specify the date and title
- Click 'Add milestone'
The milestone will instantly appear on the graph at the corresponding date. The milestone will also appear under the milestone section.
How to manage milestones
All milestones of the survey are represented under the Milestone section. You can edit or remove existing milestones at any time.
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